Passenger Journeys for both long and short runs

SWRCCS is currenlty only doing passenger runs that have been recommended by a health professional - so it could be a run to a hospital apointment or to a local medical surgery, the optician or the dentist.

Access latest information and advice on

And Raigmore and other hospital news is available at


After taking advice from local medical professionals please take note of the following.


 Health issues for driver and passenger:

  1. All drivers are requested to discuss giving passengers a lift in their vehicles with other family members so that all members of their household have agreed to them taking part in passenger runs.  This is particularly important if members of the household are vulnerable.

  2. If you feel unwell please cancel the journey so as not to expose our passengers (who are often vulnerable) to anything.

  3. At the point of pick up if you feel that the passenger is showing symptoms, you can cancel the journey and explain to them why (they have been asked to cancel the journey if they are showing any symptoms).

  4. If there is more than one passenger, they should be from the same household.

  5. Please follow the usual hygiene protocols washing hands etc before pick up, before leaving the hospital and avoid touching anything on the exit.



  1. All SWRCCS Drivers (pre Covid 19) were issued with a First Aid Kit for their car. If you are a new driver who has not done passenger runs before please pick up a First Aid Kit from your pick up point to take with you on your passenger run.

  2. A Driver Bubble (either flexible type or shield) should be fitted into the car between the front and back seats before the journey begins. You can find how to guide at

  3. You must pick up from your pick up (these will be available in a box)

    • tissues

    • disposable gloves (You can choose to wear gloves but regular sanitising of hands can be as effective)

    • emergency card

    • hospital drop off card

    • car seat cover

    • SWRCCS badge and car sticker

  4. Collect PPE face masks from the local medical practice (not community made face masks for passenger runs).


The journey

  1. Ask the passenger to sit in the back of the car on the disposable car seat cover (this creates a greater distance between the driver and the passenger).  

  2. Both passenger and driver should wear a face mask through the duration of the journey (this will be provided by the local surgery).

  3. Provide tissues and sanitiser for your passenger as well. 

  4. The car windows should be open if possible and if not the car ventilation / air conditioners system should be set to extract and NOT recirculate.


At the hospital

  1. The passenger needs to be asked to pick up a Patients Travel Claim Form from the clinic they are attending. Ask passenger to leave the patients travel form (signed) and £10 fare on the backseat. Leave it there for at least 24 hours before handling it.


After the journey

  1. On your return home, change and wash clothes and have a shower before engaging with children, other adults etc (advice from nurses and others working in hospital environments).  

  2. Use  the apron and the Anti Viral spray provided to clean:-

    • the Driver Bubble

    • door handles

    • grab handles

    • seat belt straps and buckles

  3. IMPORTANT: Remove all sanitiser from the car (especially on warm days – the alcohol content can cause small fires!)


SWRCCS is continually reviewing the situation and we will endeavour to keep you as informed and as up to date as possible.


This is a general note on hospital runs that applies at all times!









If you would like to volunteer please click here

© SWRCCS 2020