General Guidance for all Passenger runs

Please pick up any equipment needed for good hygiene practice from your local pick up point

 

Good practice - equipment

In addition to the Good Hygiene Practice - Equipment detailed above, drivers doing passenger runs should also get the following from SWRCCS pick up points for their car:

  • First Aid Kit

  • PPE face masks from the local medical practice (not community made face masks for passenger runs).  FFP2 standard masks are advised if available for passenger runs.

  • Driver Bubble / Shield to be installed in the car.

  • Passenger Run box – contains all the Good Hygiene Practice Equipment plus extra things for passenger journeys

It may also be advisable to have:-

  • plastic bowl / tub lined with plastic bag (for passenger runs)

  • small towel (for passenger runs)

 

Good practice - actions

 After taking advice from local medical professionals please take particular note of the following.

  • Before agreeing to undertake a passenger run, all drivers are requested to discuss giving passengers a lift in their vehicles with family members so that all members of their household have agreed to them taking part in passenger runs.  This is particularly important if members of the household are vulnerable.

  • At the point of pick up if you feel that the passenger is showing symptoms, you can cancel the journey and explain to them why (they have been asked to cancel the journey if they are showing any symptoms).

  • If there is more than one passenger, they should be from the same household.

  • You can choose to wear gloves but regular sanitising of hands can be as effective.

  • Please follow the usual hygiene protocols washing hands etc before pick up, before leaving the hospital and avoid touching anything on the exit.

  • Ask the passenger to sit in the back of the car (this creates a greater distance between the driver and the passenger).  Driver Bubbles / Shields also need to be installed in the car acting as a barrier between the driver and the passenger.

  • Both passenger and driver should wear a face mask through the duration of the journey (this will be provided by the local surgery but if FFP2 standard masks are available these should be used).

  • Provide tissues and sanitiser for your passenger as well (in the Passenger Run Box). 

  • The car windows should be open if possible and if not the car ventilation / air conditioners system should be set to extract and NOT recirculate.

  • On your return home, change and wash clothes and have a shower before engaging with children, other adults etc (advice from nurses and others working in hospital environments). 

  • It is also essential to disinfect with anti-viral spray door handles, grab handles, seat belt straps and buckles, drivers bubble (if used) both before and after the hospital run.  Aerosol Fogger spray see right - available from Ian Mitchell's house in Lochcarron or as a one off spray can in passenger run boxes) can also be used in the car before and after passenger runs to ensure airborne particles are minimised.

 

SWRCCS is continually reviewing these protocols and we will endeavour to keep you as informed and as up to date as possible.

 

Passengers requiring assistance

You must not lift a passenger - help, guide, support but DO NOT LIFT - get professional help if necessary.

 

Where passengers require professional assistance getting in / out of the vehicle and / or an escort, the person who has requested the booking should arrange this. For insurance reasons, SWRCCS is unable to provide specialised help and drivers should not be asked to do so. Passengers who require assistance are asked to bring along a carer or friend / relative to help them.

 

Please also take care if you are helping passengers with luggage, wheelchairs etc. You will be aware of how much assistance you personally are able to offer. Please do not feel pressurised into doing more than you are physically able without risk of injury to yourself!

 

Driver Safety

If, when you arrive to collect a passenger, they are drunk, under the influence of other drugs, abusive, threatening or in any way make you feel uncomfortable about taking them in your car, you should not do so. We expect all our passengers to behave in a reasonable manner.

 

If you do ever encounter a problem with a passenger, please report it to SWRCCS as soon as possible. The safety and well being of all our Volunteers is extremely important and we need to be aware of any potential problems that may arise.

 

For Hospital Runs

  • The passenger needs to be asked to pick up a Patients Travel Claim Form from the clinic they are attending. Ask passenger to leave the patients travel form (signed) and £10 fare on the back seat. Leave it there for at least 24 hours before handling it.

NOTE: if attending Broadford or Dingwall hospitals, advise patient to pick up a form from reception and take it to clinic to get stamped.

Raigmore and other hospital news is available at  https://www.nhshighland.scot.nhs.uk/news/Pages/news.aspx

 

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