General Guidance for All Deliveries

Sanitiser (plus refills), disposable gloves, emergency cards and car stickers are available from the following:-

  • Lochcarron – Anthea Zell (01520722951)

  • Shieldaig – Peter Fenton (01520755737)

  • Applecross – Caty Maclennan (01520744447)

  • Torridon – Kevin and Ann Wood (01445791285)

If you phone before hand the sanitiser, disposable gloves, emergency card and sticker can be left hanging on the door or in a mutually agreed place.

PLEASE PICK UP SANITISER BEFORE DOING A DELIVERY RUN

Use sanitiser to clean hands before picking anything up including plastic bags etc

If possible take a plastic crate to put things in from the delivery point. This can then be sanitised and cleaned before and after and should only be touched by the driver. Keep it in the footwell or boot of the car. If the crate gets touched by a recipient try and sanitise that area and then your hands before touching any area in the car (car keys, door handles etc).

Please ensure you are at least 2m away from anyone you are taking delivery from or giving a delivery to.

Please make it clear to any recipient of a delivery to take precautions when handling and opening any received goods to minimise cross infection.

 

If possible:

  • remove outer packaging straight away and put in the bin,

  • leave packages in sunlight for 24 hours (72 hours for plastic packaging),

  • do not put packages on surfaces used for other things such as kitchen tables

Use SWRCCS Car stickers to show people you are on a delivery on behalf of SWRCCS.

If you have plastic gloves it may be a good idea to use these and take them off and put them in the footwell of the car while driving.

There is NO CHARGE for delivery runs

Delivery of prescription medicines

 

Patients needing prescription medicines to be delivered to their homes must phone the surgery to tell them that SWRCCS has been asked to deliver them.

The driver will pick up the prescription medicines from the surgery and deliver them to the patients’ homes. Please phone the surgery before you set off just to check that there is a delivery to make.

Drivers must double check that the prescription medicines being delivered are for the right person by checking the name and the address on the label.

Drivers will knock on the door and put the prescription medicines in a safe place outside the door (eg hanging on the door handle / on a small box). They should then step back to a distance of at least 2m and wait until they have seen someone open the door and pick up the medicines. Please check you have the right household and they have the correct medicines

NO MEDICINES SHOULD BE LEFT AT A DOOR WITHOUT

BEING SEEN TO BE TAKEN IN. IF NOONE IS IN OR ACCEPTS MEDICINES THEY NEED TO BE RETURNED TO THE MEDICAL PRACTICE

 

Timetable for delivery of medicines

  • From Lochcarron Medical Practice (pick up from 14:00)

    • Lochcarron Area every day Monday to  Thursday

    • Kishorn – Friday

 

  • from Torridon Medical Practice will take place once a week (pick up 10:00):

    • Torridon, Inveralligin, Alligin and Diabaig – Tuesday

    • Shieldaig – Wednesday

    • Kinlochewe – Friday

 

  • From Applecross Medical Practice

    • Applecross and surrounding area Fridays

 

Delivery of food

 

Food deliveries can be organised with local shops and SWRCCS will only do them if other friends, families and neighbours are unable to do it. Many local shops are able to deliver.

No payments will be taken for food deliveries – this would need to be arranged between the shop and the customer.

Drivers will knock on the door and put the food delivery on the floor. They should then step back to a distance of at least 2m and wait until they have seen someone open the door and pick up the food delivery.

Deliveries through Tesco Click and Collect to Torridon Community Centre can be delivered to the homes of people who are self isolating or are part of a vulnerable group.

 

Expenses

 

Expenses will be claimed using the expenses claim form provided (download here). Please attach the claim form to an email if possible rather than posting. A flat rate of 45p per mile can be claimed.

Drivers should also record the number of deliveries they did.

Please complete a form even if you intend to donate the expenses as we need the figures for statistical purposes. We do encourage all our volunteers to claim expenses to give a true reflection of the cost of delivering this service to our community.

 

 

 

 

Telephonists Role

 

Contacting Isolated people

 

  • Telephonists are being asked to phone people who are isolated to see if they are OK and if they need anything. These people are identified through either being past users of the car scheme or by contacting the local medical practice to identify themselves as self isolating.

 

  • The telephonist on duty would be provided with contact details of a number of people who they would phone.

 

  • They would say……

 

  1. Hello, this is xxxx from South West Ross Community Car Scheme. I am just phoning as you have used the car scheme before and during these difficult times we just wanted to check that you are OK and don't need anything.

  2. We can deliver prescription medicines or food if you need them, you just need to arrange it with the local surgery or the local shop.

  3. Would it be OK for someone to phone again in a couple of days or not?

  4. Keep safe.

 

  • They would then record:-

    1. when they spoke to them

    2. if they needed anything

    3. if the person wanted to be contacted again or not.

 

  • This information would be passed onto the Coordinator to keep a record of the call and to action any delivery or other action needed.

 

 

Deliveries or other runs

 

There is NO CHARGE for delivery runs

  • Telephonists would also be asked to organise drivers for delivery runs as needed using the same process as passenger runs that they are used to.

  • For food deliveries they would need to make clear that any payments due would need to be done direct with the shop.

  • For medicine deliveries they would need to ask the patient to phone the local medical practice to inform them that SWRCCS would be picking up the medicine for delivery.

  • Any passenger runs requested should be referred to Peter on 01445 791335.

Research into other services

 

It is envisaged that some people may require support to access some services during this time such as boiler repairs, emergency electrical or plumbing work, access to veterinary services etc

 

  • Duty telephonists may receive requests to identify services for users who are experiencing difficulties finding appropriate ones. In these instances the duty telephonist would take the details of the caller and the service they require and then contact another telephonist to do the research (this is so that they are not tied up with the research and stopping other callers getting through).

  • The research telephonist would then research what is available for the caller.

    • using their local  contacts (eg other volunteers who live in the caller’s area for example), internet, facebook, telephone and whatever methods are available to them.

    • They would then phone the caller to give them the information that they have found.

 

However they must stress that this is not a recommendation from SWRCCS but only what they have found out about services currently available.

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© SWRCCS 2020